Often, people want to improve their homes, but they just don’t have the patience to try to struggle through trying to get a big box home improvement store employee to help. Surly, clueless hourly employees are just one of the many drawbacks to using a big box store for your renovation project. Instead of making revitalizing your home into a hassle, opt to shop at a locally-owned home improvement store. Not only does a local store offer significantly better service, but they also know their products incredibly well, making it much easier for you to find both the help and knowledge you’ll need to make your project a success.
Better Customer Service
Local home improvement stores can offer a better shopping experience all around. With knowledgeable staff, mom and pop stores have an advantage that big box stores don’t have: personal connections to the customers. Many times local home improvement stores are owned by individuals within the community, and because of this, they have more of investment in their customer service. They help their neighbors, their friends, their friends’ friends; basically they represent the entire community within one store. Because of this, they offer a more personal connection to their customers. Local stores tend to be smaller, which gives them more opportunity to get to know their customers and gives the customer a greater sense of comfort. Often in big box stores, customers have to search out an associate to help them, and most of the associates are not as knowledgeable as the local home improvement store owner.
The best kind of locally owned home improvement store is definitely the specialty stores that focus their business on one aspect of home improvement, like flooring, cabinetry or countertops. Specialists like this know their product inside out and are able to make the best recommendations for your specific project. Often, flooring, cabinetry, countertop and other specialty stores also have professional installation teams on staff that can help you take your inspiration and turn it into a reality. Even if you want to go the DIY route, specialized stores are an amazing asset thanks to their extensive knowledge.
Because local home improvement stores are owned by individuals within the community, they also have inside information on contractors, builders, electricians and plumbers. Store owners will know the perfect person to help you with any need; all you have to do is ask. They know the people in the trade and can guide you to the business or individual who can solve your home improvement problem. Local business owners will know the ins and outs of who is a reliable tradesmen and who is not, helping you find individuals who will give you the best customer service for your specific needs.
Supporting your local economy is always a great idea. This means money being earned within that county is being applied back to businesses within that community. Big box stores do not have much stake in how well the local economy does, but locally owned businesses will. Putting money back into the community helps to support the county as a whole and keep big businesses from moving in. Also, local home improvement store owners will often refer customers to local tradesmen and businesses, which helps increase the overall revenue within the community. Big box stores may not have such information to give. This not only gives the customer a better experience, but helps promote the community’s economy.