Most homeowners love decorating and they find means to constantly improve their outdoor and interior. People are ready to spend money on home improvement projects and they rely on home improvement stores for supplies. A brand name that can come into mind would be the rival of Bed Bath and Beyond: Linens ‘n Things.
Linens ‘n Things is one of North America’s leading large format specialty retailers for home textiles, house wares and other decorative accessories. In the year of 2005, they have grown to an astounding number of 500 stores in the 47 states and six Canadian provinces and was acquired in November of same year by Apollo Management, L.P.
The goal of the company is to offer a broad selection of high quality brand name home furnishings at reasonable value while providing excellent customer service in a low operating cost. Their store is supported by a website that provides visitors a list of catalog. Guests can simply buy online on their website in the comfort of their offices or homes. The company fondly refers to their customers as “guests”.
The store offers a wide array of selection of products. It’s a good thing that they created a superstore format making inventory visible and accessible and ready for immediate purchase. The superstores are the representation of Linens ‘n Things desire to attend to their guests who are pressed up for time. The company also makes sure that they provide quality customer service by hiring competitive individuals. They keep employees motivated by giving them competitive wages, training and personnel development. After recognizing the increasing number of people who buy home decor, they started targeting their product selection to keep up with the trend.
The extensive merchandise of the store includes different styles, colors, and designs within the company’s six major product lines. Although linens are not included in discounting, the company holds two clearance sale events annually.